Exchange and return policy
Exchange and Return Policy
Note: Products that have been personalized (name, number or sponsorship) cannot be exchanged or cancelled. If your custom item is defective in the product or customization, please contact our customer service and customer service team to deal with it.
Product defect replacement:
Refund method:
We are sorry that your order was unsuccessful. We want you to love our products, but understand if you have different preferences.
If you are not satisfied with the products you received, our support team is here to help you with the items. Please contact us for further assistance.
1. You have 7 days to decide whether the items are suitable for you after you receive them.
2. You may return or exchange any unworn, unwashed, unaltered, and undamaged item in its original packaging, including your order number. If you return for a refund successfully, our account department will arrange a refund for you after receiving the returned items.
3. Orders must be returned at the expense of the customer.
4. Please send us the package with your order number and your login account, we will be very grateful if you can write down the reason for the return.
5. After we receive your return package information and tracking number, we will refund your money to your account within 7 business days.
6. Please understand that we do not accept gift returns.